HotelTap Privacy Statement

Updated 2/11/15

HotelTap is committed to protecting your privacy. This privacy statement applies to the data collected by HotelTap through use of its SaaS application service (the “Service” or “Services”);

HotelTap Business account

A “Business Account” set up on is for using the Services defined by your organization’s business identification name or business id. All administrators, employees and contractors who are assigned user names and passwords associated with your business account on will be considered to be users of the Service.

Companies who subscribe to a HotelTap account may take administrative control of that account and see the data and activities of the users on that account, and may choose to implement security or privacy policies in addition to those described in this privacy statement. With respect to a HotelTap account, references to “you” or “your” in this privacy statement refer to the individual users of our customers and customers that are organizations using the Services.

Customer Data

Customer Data is all the data, including all text, sound, software, video or image files that you provide, or are provided on your behalf, to us through your use of the Services.

We make no claim of ownership in your Customer Data. Except as provided in this privacy statement or described in your agreements, we only use Customer Data to provide and enhance the Services. We don’t share your Customer Data with advertisers, or with anybody else except in the very limited circumstances described in the Sharing Your Information section below.

Contact Data

Contact Data includes name, address, phone number, profile information, email address, title, time zone and other contact information that we may collect through your administration of the Services and use of the Services by you and others. Contact Data you provide as part of your HotelTap account or user profile information is available to other users of your Business account.

HotelTap uses Contact Data to complete the transactions you request, administer your account, improve the Services and detect and prevent fraud.

We may also use Contact Data to contact you to provide information about new subscriptions, billing and important updates about the Services, including information about security or other technical issues. We may also contact you regarding third-party inquiries as described in this privacy statement or your agreement(s). If you are a verified administrator for the Service, you may not be able to unsubscribe from some of these communications.

Subject to your contact preferences, we may also use Contact Data to contact you regarding information and offers about the Service, other products and services or to request your feedback. If you do not wish to receive these communications, please notify us of your preferences.

Usage Data

We may use statistical data, analytics, trends and usage information derived from your use of the Services (“usage data”). Usage data includes, for example, aggregated quantitative information about active users, activity, occurrences, issues and topics. Some ways we use the usage data include operating, improving and personalizing the Services and our offerings. Except to provide reports to you or others in your organization, we do not disclose usage data in a way which is identifiable to your organization.

Support Data

Support Data is the information we collect when you submit a support request or run an automated troubleshooter, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, chat session personalization, information about the condition of the computer and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files.

Support may be provided through phone, e-mail, or online chat. We may use Remote Access (RA), with your permission, to temporarily navigate your desktop. Phone conversations, online chat sessions, or RA sessions with support professionals may be recorded and/or monitored. For RA, you may also access the recording after your session. For Online Chat or RA, you may end a session at any time of your choosing. We use Support Data in the same way as we use your information, as described in this privacy statement. Additionally, we use it to resolve your support incident and for training purposes.

Following a support incident, we may send you a survey about your experience and offerings. You must opt-out of support surveys separately from other communications provided by HotelTap, by contacting us by email.

Cookies & Other Information

The Service uses “cookies,” which are small text files placed on a device’s hard disk by a web server. We may use cookies and similar technologies for storing users’ preferences and settings, to authenticate users, to collect usage data and operate the Service.

Some of the cookies we commonly use are listed in the following chart. This list is not exhaustive, but it is intended to illustrate some of the reasons we set cookies. When a user visits the Service it may set some or all of the following cookies:

Cookie name



Identifies unique browsers to the Service. It is used for site analytics and other operational purposes.

auth_token, auth_token_sso

Store information about authentication preferences


Sets a unique ID identifying the user session. It is used for site analytics and other operational purposes.

Google Analytics

A cookie used for generating analytical information


Stores the login of an authenticated user

Sharing Your Information
We will not disclose Customer Data or Contact Data (“your information”) outside of HotelTap except as you direct, or as described in your agreement(s) or this privacy statement.

Accessing, Correcting and Deleting Your Information

You may access, correct or delete Customer Data or Contact Data you have provided to us by using the tools within the Services (for example, editing your profile information on the Service) or by contacting our support department. Changes you make to your information on the Service take immediate effect on your Business Account, but data will be retained in secure storage for a limited period afterward as part of our standard data backup process.


We have implemented and will maintain appropriate technical and organizational measures, internal controls, and information security routines intended to protect your information against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction. For more information about the security measures we take, please contact us by email.

Data Location

Your Services’ data may be transferred to, stored and processed in the United States or any other country where HotelTap or its affiliates, subsidiaries or service providers maintain facilities. HotelTap abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area, and Switzerland. To learn more about the Safe Harbor program, and to view our certification, please visit

Changes to this Privacy Statement

We will occasionally update this privacy statement to reflect customer feedback, changes in our Services, and updates to applicable data privacy laws and regulations. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to this statement or in how HotelTap will use your information, we will notify you by either posting a notice of such changes before they take effect or by direct notification. We encourage you to periodically review this privacy statement to learn how HotelTap is protecting your information.

How to Contact Us

HotelTap welcomes your comments. If you have questions about our privacy and security commitments, or if you have other technical or other customer support questions, please contact us by emailing to or by writing to us at the following address:


1628 Webster St.

Alameda, CA-94501, USA